In-vehicle Connectivity Solution Fuels Mirabito Success

By deploying the solution in each truck and having the mobile network in place, Mirabito now has around-the-clock communication with its administrative and delivery staff, improved billing efficiencies and increased data accuracy while also increasing employee and customer satisfaction.

“Our communication structure is 100 percent enhanced due to our new wireless environment. It has greatly impacted our overall efficiency, customer relations and employee relations because for the first time, our employees who for the longest time felt segmented from our home office, now have direct lines of communication and feel a part of our interior corporate network,” Bunts explained.

The solution has also created billing and receivable efficiencies. Previously, Mirabito was unable to fully digitize deliveries or capture customers’ electronic signatures, which resulted in the need for billing information to be recorded manually on paper and then mailed out. Now with the digital network, Mirabito is able to reduce billing time from three days to four hours and reduce mailing costs by more than $65,000 per year.

Eric M. Bunts

Chief Information Officer (CIO), Mirabito Holdings, Inc.

As a result of increased connectivity, Mirabito is able to better serve its customers while saving time and resources by providing a more connected workflow.

Bunts concluded, “We strive to make our drivers more efficient, accurate and connected. This solution enables them to have a constant data flow between their truck and headquarters, which ultimately makes it easier on them to be able to get the route done faster and gives them an opportunity to service additional customers. We’re not only improving our employees’ experience, but also our customers’ experience as well as their overall customer satisfaction. It’s definitely a win-win for everybody.”

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