Barcoding Helps Large U.S. Retailer Improve Ops by Expanding Employee Use of IntelliTrack® Capabilities

The retailer had access to all of IntelliTrack IT Assets bundle’s capabilities but had only implemented the return merchandise authorization (RMA) functionality on its devices — so that’s all corporate could see. Automated reporting for other IT asset data hadn’t been enabled, so stores used manual processes for all other aspects of asset tracking.

As a result, the corporate office didn’t have accurate data about device replenishment needs. Stores’ asset lockers contained broken and damaged devices. Employees sometimes had to swap out nonfunctional devices for working ones.

In addition, employees checked devices out—and back in again—using emails and passwords. The time-consuming process led to workers simply leaving devices checked out at the end of a shift, and sometimes even leaving devices behind in work areas when they left. Employees also experienced device timeouts that kept markdowns and inventory tasks from being completed properly.

Across the board, stores were aware of lost productivity and wasted time as a result, and employee morale suffered. The customer needed greater visibility into asset inventory, location, and status. They also needed consistently reliable device performance and easier processes for employees to use them.