Looking for a great enterprise mobility management (EMM) partner but not entirely sure what to look for…or what to watch out for? There are lots of EMM teams out there ready to get you to sign on the dotted line, and that makes the selection more challenging—but also more important. We’re going to help you zero in on the right experts for your needs with these high-level questions to ask as you evaluate your options.
Do They Understand Mobility Is Key To Your Operational Excellence?
Digital transformation is a hot topic these days because of its power (well, its responsibility, really) to fuel operational excellence—another hot topic, and marching orders for many C-level executives and managers these days. Most companies understand that if they fail to introduce the right digital capabilities into their organization, there’s little chance they’ll achieve operational excellence.
Look for an EMM partner that understands how critical their role is in enabling greater efficiency, and how important a precisely aligned solution—not just any solution—is in your quest to reach productivity and revenue goals.
These days, reaching peak efficiency is even more important than it’s always been. Because supply chain performance has deteriorated as a result of the pandemic, you need a strategically minded partner that’s thinking about practical ways to help you improve performance not just of your own part of the supply chain, but upstream and downstream, too, identifying where you can reduce the “strain on the chain,” deliver greater value, and reduce overall costs.
Do They Team With Best-in-Class Partners?
“You’re only as good as the company you keep.”
This phrase is as true of organizations as it is of people. As you evaluate potential managed mobility service partners, take note of the quality of the hardware and software providers they partner with in developing solutions. Have these providers demonstrated superiority in delivering highly valuable capabilities, unparalleled product performance and durability, and customer-focused support? Do they lead the industry with innovative products and services that solve today’s pain points and prepare you for tomorrow’s challenges?
We’re very proud to share a list of Barcoding’s partners. Take a look and you’ll see that part of the strength of our solutions comes from working only with “the best of the best.”
Do They Understand The Importance of Security?
Today, it’s not good enough to be good at security—you have to be great. Hackers are a wily bunch, constantly refining their skills, and your mobile device management (MDM) services provider can’t rest for a second because cybercriminals are working 24/7, devising ways to steal your data.
The best partners work hard to stay two steps ahead of today’s and tomorrow’s threats, actively keeping up to date about emerging threats, and making sure they’re armed with state-of-the-art tools to avoid and neutralize them. Great partners also leverage sophisticated software to reduce the chances that hackers will be able to penetrate your devices and network. One of our partners in that pursuit is SOTI, widely regarded as the “gold standard” when it comes to protecting devices and networks.
Can They Adequately Support You After Launch?
The work involved in launching an enterprise mobility program isn’t done once you flip the switch; in fact, that’s when the real fun begins! After putting your program in place, the team managing it must keep their eyes on the horizon, detecting potential issues you’ll encounter and identifying all the opportunities for ongoing improvement.
Look for a partner that offers the breadth and depth of services required to ensure you’re getting maximum value from your enterprise mobility program. These include performing these and other steps:
- Inspecting devices
- Loading software
- Configuring and activating devices
- Wiping data when needed
- Performing upgrades and applying security patches
- Tracking device and user data
- Monitoring battery life and device performance
- Expediting device repairs
- User training
Are They Guided By A Proven Process?
The right EMM partner knows that the device isn’t the solution. The solution is a thoughtful combination of how you do things, who’s involved, and the tools you leverage to make it all happen.
Barcoding adheres to what we call a PPT (Process, People, Technology) philosophy that formalizes our approach to delivering the very best solution. The very first step is to fully understand clients’ businesses—workflows, workers, goals, and more; only when we’re “in your shoes” do we talk about the technologies that might fit the collective needs. We get so entrenched in the nuts and bolts of your business at this point that we might suggest changes to your existing processes if we determine that it could improve efficiency.
From there, we scope and plan the project, deploy the solution, support it, and continue to explore ways to improve the program and take utmost advantage of opportunities that arise. The process is designed to ensure that the solution we recommend and deploy is perfectly in sync with the goals you’ve set for the organization.
A company-wide decision to venture into a digital transform is huge, and triggers significant changes in—and benefits to—your processes and systems, and the choice of EMM partner can be a “make or break” factor in the long- and short-term success of your strategy, plan, deployment, and ongoing management. If you keep the questions outlined here top of mind as you evaluate potential partners, you’re one step closer to operational excellence!
Intrigued? Want to know more about what an enterprise program looks like? We’ve got you covered – download our Beginner’s Guide To Enterprise Mobility Implementation now!
