Save an Average of $875,000 by Improving Workflow Processes
The report polled 260 decision makers from organizations across the globe to discover service processes and gauge areas of improvement. The survey revealed 75 percent of respondents have conducted a process review in the past month—meaning 25 percent have not. And of that 25%, 63% have not conducted a process review in over five years!
The largest opportunities of improvement were daily schedule management and communication, clock-in and clock-out processes, parts lookup, and resolution information and knowledge lookup, planning and forecasting, scheduling, call and appointment management.
“The good news is field service leaders are chomping at the bit to capture savings when simple process changes across the entire field organization can drive these big bottom line results”, said Tim Eusterman, senior director of industry marketing, Honeywell Scanning & Mobility.