Mobile Computers Impacting the Restaurant Business

I found this really cool Wagamama Restaurant case study video from Microsoft awhile back, it’s pretty outdated, but still relevant.  I think it seems like a great idea and I can’t believe mobile computers aren’t utilized in more restaurants.  Check it out…

This mobile system seems like it would benefit customers, employees and restaurant owners.  It looks like a win-win situation to me and I’m surprised you don’t see this kind of implementation more often.  Tables would be turned more quickly, allowing customers to receive quick service and employees would in turn have the opportunity to make more in tips; and of course the more customers served the more revenue for the restaurant owners.  Our society is also increasingly concerned about the ingredients in the food we eat, so the additional information provided on the hand-held computers is just one more benefit.  Just imagine how easy it would be for a customer to select a gluten-free dish, or any other dish dependent on an allergy.  Mobile technology has advanced significantly since this case study was released in 2002, so even more is possible now.  For example, mobile computers are more rugged and can withstand the harshest of conditions, so a clumsy server should have nothing to worry about.  Paying at your table is also something that could easily be added today as well, servers could even carry portable printers to complete the entire order right at the table.  I would love to visit a restaurant with this technology in place, I think it’s a great idea and a great way to improve service, increase efficiency and increase sales. 

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